Description
• Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
• Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
• Completes simple Human Resources and Payroll related transactions
• Documents and follows up all employee inquiries, issues and transactions
• Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
• Works as a team member focusing on customer service
• Suggests methods to update, simplify, and enhance processes, procedures, and technologies
• Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
• Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
• Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements
What do we offer you?
A great place to develop your career, challenging tasks, dynamic and intercultural working environment
Great training opportunities within a multinational company
Motivational financial package